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At Purewristskeleto, we want you to be completely satisfied with your purchase. We understand that sometimes items may not meet your expectations or fit your space as anticipated. This Return Policy outlines the terms and conditions for returning or exchanging products purchased from our website.
We strive to make the return process as simple and straightforward as possible. Please read this policy carefully to understand your rights and obligations when returning products.
You have 30 calendar days from the date you receive your item to initiate a return. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all tags and labels attached.
The 30-day return period begins on the date of delivery as confirmed by the shipping carrier. If the 30th day falls on a weekend or holiday, the deadline is extended to the next business day.
To qualify for a return, items must meet the following conditions:
Certain items cannot be returned due to their nature or for hygiene reasons. The following items are not eligible for return:
If you have questions about whether a specific item is eligible for return, please contact our customer service team before making your purchase.
To start a return, please follow these steps:
Please note that returns sent back without prior authorization may not be accepted or may experience delays in processing.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error (such as receiving an incorrect or defective item).
We strongly recommend using a trackable shipping service or purchasing shipping insurance for items of significant value. We cannot guarantee that we will receive your returned item, and we are not responsible for items lost or damaged during return shipping.
For returns due to our error (wrong item sent, defective product, or damaged during shipping), we will provide a prepaid return shipping label and cover all return shipping costs.
Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. This inspection typically takes 3-5 business days from the date we receive the package.
If your return is approved, we will initiate a refund to your original method of payment. The refund amount will include the purchase price of the item minus any applicable restocking fees and return shipping costs (unless the return is due to our error).
Please note that it may take additional time for your bank or credit card company to process and post the refund. Refunds typically appear within 5-10 business days after we process the return, though this timeframe may vary depending on your financial institution.
In certain situations, only partial refunds may be granted:
We accept exchanges for items of equal or lesser value. If you would like to exchange an item for a different size, color, or style, please contact our customer service team to arrange the exchange.
The exchange process follows the same procedures as returns. You must return the original item within 30 days of delivery, and it must meet all return eligibility requirements. Once we receive and inspect the returned item, we will ship the replacement item to you.
If the replacement item is of greater value, you will be responsible for paying the price difference. If the replacement item is of lesser value, we will refund the difference to your original payment method.
Please note that we cannot guarantee availability of exchange items. If the item you wish to exchange for is out of stock, we will offer you a full refund or store credit.
We take great care in packaging and shipping our products, but occasionally items may arrive damaged or defective. If you receive a damaged or defective item, please contact us immediately with photos of the damage and your order number.
For damaged or defective items, we will:
Please report any damage or defects within 7 days of receiving your order. Claims made after 7 days may not be eligible for full resolution.
If you receive an incorrect item, please contact us immediately. We will arrange for the correct item to be sent to you at no additional cost and provide a prepaid return label for the incorrect item.
We apologize for any inconvenience caused by shipping errors and will work quickly to resolve the issue.
A restocking fee of 15% may be applied to returns in the following circumstances:
Restocking fees do not apply to returns due to our error, defective items, or damaged items.
As an alternative to a refund, you may choose to receive store credit for the full value of your return (including any restocking fees that would otherwise apply). Store credit never expires and can be used for future purchases on our website.
Store credit is issued as a unique code that will be sent to your email address. You can apply this code at checkout for your next purchase.
International customers are responsible for all return shipping costs, customs fees, duties, and taxes associated with returning items. We recommend using a trackable international shipping service.
Refunds for international orders will be processed in US dollars and converted to your local currency by your financial institution. Please note that exchange rate fluctuations may result in a refund amount that differs from your original payment.
International returns may take longer to process due to customs clearance and international shipping times.
We are not responsible for packages that are lost or stolen after they have been delivered to the address provided at checkout. If tracking information shows that your package was delivered but you did not receive it, please contact the shipping carrier directly to file a claim.
We recommend requiring a signature for delivery or using a secure delivery location if you are concerned about package theft.
You may cancel your order within 24 hours of placing it for a full refund, provided the item has not yet shipped. Once an item has shipped, the standard return policy applies.
To cancel an order, please contact our customer service team as soon as possible with your order number. We will do our best to stop the shipment, but we cannot guarantee that cancellation will be possible once the order has been processed.
If you have not received your refund within the expected timeframe, please:
If you have any questions about our Return Policy or need assistance with a return, please contact us:
Purewristskeleto
400 W 125th St
New York, NY 10027, USA
+1 212-316-2007
cooperation@purewristskeleto.world
Our customer service team is available Monday through Friday, 10:00 AM to 6:00 PM EST. We strive to respond to all inquiries within 24 hours during business days.
We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website following the posting of changes constitutes your acceptance of such changes.
We encourage you to review this Return Policy periodically to stay informed about our return procedures and your rights.